Warranty Policy

At Mista Oud, we take pride in the quality of our products and aim to ensure your satisfaction. This Warranty Policy outlines the terms and conditions regarding the warranty coverage for products purchased through our website.

1. Warranty Coverage

1.1 Product Quality Guarantee: We warrant that all products sold on our website are free from manufacturing defects and meet the quality standards described at the time of purchase.
1.2 Duration: This warranty is valid for 30 days from the date of delivery.

2. What Is Covered?

This warranty covers:

Manufacturing defects.
Issues caused during the production or packaging process.
Damage incurred during delivery (evidence required).

3. What Is Not Covered?

This warranty does not cover:

Damage caused by misuse, mishandling, or improper storage of the product.
Wear and tear from normal use.
Products altered or tampered with after delivery.
Fragrance sensitivity or personal preference.

4. Filing a Warranty Claim

To file a claim:

Contact us at info@mistaoud.com within the warranty period.
Provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the defect or damage.

We will assess your claim and respond within 5 business days. If approved, we may offer:

A replacement product.
A full or partial refund.
Store credit for future purchases.

5. Limitations of Liability

Our liability is limited to the replacement or refund of the defective product. We are not responsible for any indirect, incidental, or consequential damages resulting from product use.

6. Consumer Rights

This policy does not affect your statutory rights under UK consumer law. You may be entitled to additional protections, including the right to a repair, replacement, or refund for faulty goods under the Consumer Rights Act 2015.

Contact Us

If you have any questions or need assistance with your warranty claim, please email us at info@mistaoud.com.