Terms of service

Terms of Service

Welcome to Mista Oud!

Thank you for visiting Mista Oud. By accessing or using our website (www.mistaoud.com), you agree to be bound by the following Terms of Service. If you do not agree with these terms, please do not use our site.

1. General Terms

1.1 Eligibility: To use this website, you must be at least 16 years old. By placing an order, you confirm that you are of legal age to enter into a binding contract. If you are under 16 years old, you must have permission from a parent or guardian to use the site.

1.2 Amendments: Mista Oud reserves the right to amend these terms at any time without prior notice. Continued use of the website constitutes your acceptance of any changes.

2. Products and Services

2.1 Accuracy of Information: We strive to ensure all product descriptions, prices, and availability are accurate, but errors may occur.
2.2 Orders: All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel orders for any reason.
2.3 Returns and Refunds: Please refer to our Returns Policy for details.

3. Usage of Website

3.1 Prohibited Activities: You agree not to misuse the website, including but not limited to:

  • Spamming, hacking, or introducing harmful material.
  • Using the site for unlawful purposes. 3.2 Intellectual Property: All content on this website is owned by or licensed to Mista Oud. You may not reproduce, distribute, or exploit any part of the site without our written consent.

4. Limitation of Liability

4.1 Mista Oud is not liable for any direct, indirect, or consequential loss arising from the use of our website or products, including but not limited to data loss, profits, or revenue.

5. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

Contact Us

If you have any questions, please contact us at info@mistaoud.com.

Privacy Policy

Your Privacy Matters to Us

At Mista Oud, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

1.1 Personal Information: When you make a purchase or contact us, we may collect:

  • Name, email address, and phone number.
  • Billing and shipping addresses.
  • Payment information (processed securely via third-party payment processors). 1.2 Non-Personal Information: Includes your IP address, browser type, and device information, collected for website analytics.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your orders, products, or promotions.
  • Improve our website and services through analytics.

3. Sharing Your Information

We do not sell your information. However, we may share your data with:

  • Service Providers: Payment processors, delivery couriers, and analytics providers.
  • Legal Authorities: If required to comply with legal obligations.

4. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the right to:

  • Request access to your data.
  • Correct inaccurate data or delete your data.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@mistaoud.com.

5. Data Security

We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

6. Cookies

Our website uses cookies to enhance your browsing experience.

7. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please email us at info@mistaoud.com.